8 Questions to Ask Before Buying Crimsafe Security Screens

Choosing security screens isn’t something you want to rush. It’s about safeguarding your home or business, protecting your family or staff, and doing it with tough, reliable, and attractive things. Crimsafe is a leading choice for security screens and is known for its exceptional strength and design. However, not all suppliers and installers offer the same level of product knowledge, service, or customisation. Before you commit to buying Crimsafe security screens, there are important questions to ask your supplier. 

One of the most critical things to clarify upfront is whether you’re getting genuine Crimsafe products professionally installed. Crimsafe isn’t just a brand name—it’s a system designed to meet rigorous standards for security and longevity.

• Ensure your supplier is an authorised Crimsafe dealer so you’re guaranteed genuine products, not cheap imitations.
• Ask if they use Crimsafe’s patented Screw-Clamp™ technology, which is designed to resist pulling and prying forces.
• Clarify who will install the screens. Professional installation by trained staff is essential for correct fit and maximum security.

Choosing genuine Crimsafe through authorised professionals ensures you receive a product that performs as promised and maintains its warranty.

Every property is unique, and so are your security needs. Crimsafe offers a wide range of screen solutions, so don’t settle for a one-size-fits-all approach.

• Ask about available styles: hinged doors, sliding doors, stacking doors, fixed window screens, sliding window screens, patio enclosures.
• Discuss which options best suit your home’s layout or your business’s entry points.
• Explore variations designed for specific challenges like bushfire-prone areas or cyclonic regions.

A good supplier will take time to understand your needs, show you different options, and help you select the right mix of security, airflow, and aesthetic appeal. This ensures your investment delivers both safety and style tailored to your property.

Crimsafe security screens are known for exceeding Australian Standards, but it’s still worth asking your supplier how their products are tested and certified.

• Confirm the screens meet the ideal standards for security screen doors and windows, covering impact and jemmy resistance.
• Ask if their products have been tested independently for additional criteria like cyclone debris protection or fire attenuation.
• Discuss corrosion resistance ratings, especially if your property is near coastal or humid environments.

These standards aren’t just paperwork—they mean the screens have been engineered and tested to keep intruders out and protect your property under tough conditions. Understanding the testing and certifications provides real confidence in the product’s reliability.

When you’re investing in high-quality security screens, you should expect a clear, trustworthy warranty. Don’t be afraid to ask what’s covered—and what isn’t.



• Clarify the length of the warranty for frames, mesh, and installation workmanship.
• Ask what maintenance is recommended to keep the warranty valid.
• Discuss if the supplier offers ongoing support or service for any issues that might arise.

A supplier who is transparent about its warranty terms shows that it stands behind its product and workmanship. Knowing you have support if something goes wrong gives you long-term peace of mind and protects the value of your investment.

Any reputable supplier should happily show you examples of their past work. This is one of the best ways to check the quality of their installation and see how Crimsafe can look in real life.

• Ask for photos of previous installations, ideally in various colours and styles.
• Check if they have customer testimonials or reviews you can read.
• See if you can visit a completed job or showroom to see the quality firsthand.

Reviewing real examples gives you a clearer idea of what to expect on your property. It also gives you confidence that your chosen team has experience delivering results that look great and perform as they should.

Crimsafe isn’t a cookie-cutter solution—it should be tailored to your home or business. Make sure you understand how your supplier will customise the screens for you.

• Ask about the process for measuring and assessing your doors and windows.
• Discuss colour options and finishes to complement your property’s style.
• Clarify how they ensure a precise, professional fit that won’t leave gaps or reduce security.

Customisation is key to ensuring that your security screens don’t just work—they look good and feel right for your property. A supplier who takes the time to get the details right will deliver a better overall result.

Security screens must be accurately measured, ordered, and installed professionally to perform as designed. Don’t assume these steps are always handled with the same care everywhere.

• Ask if the business uses its own trained staff for the entire process.
• Clarify whether any part of the job is subcontracted and what qualifications those workers have.
• Discuss project timelines, communication during the job, and what happens if any issues arise.

A reliable, local team managing everything in-house is more likely to deliver consistent quality, be accountable for their work, and be available if you need support in future.

It’s fair—and smart—to ask why you should choose one supplier over another. This isn’t just about price but value, service, and trust.

• Ask about their experience as an authorised Crimsafe dealer and their history serving local customers.
• Discuss their approach to customer service—how do they ensure you’re happy at every stage?
• Look for signs they value transparent communication and focus on understanding your needs rather than making a quick sale.

A good supplier will be happy to explain what makes their service unique. 

At Tamworth Glass, we know that choosing security screens is about more than just buying a product—it’s about confidently protecting what matters most. We supply and install Crimsafe in Tamworth that meets Australian Standards. Our team is committed to delivering a tailored solution that suits your property perfectly, with clear communication and genuine local service. Give us a call or get in touch via our contact page to discuss your needs.